Help centre · Documents and evidence
Someone didn’t get the email
- Ask them to check their spam or junk folder for an email from Refrendo.
- Reminders go out automatically on the schedule you chose when you sent the request, each with a fresh copy of the link. You can change the schedule from the request page while it is waiting.
- If the request shows Email not delivered, the address bounced. Pass their turn to someone else with Reassign, or retract the request and send it again with the right address.
If an address has bounced before, we stop emailing it to protect deliverability for everyone. Email support once it is fixed and we will allow it again.
Still stuck?
Email support@refrendo.com.au and a person will reply.