Help centre
How can we help?
Short answers for senders, signers and administrators. Can’t find it? Email support@refrendo.com.au and a person will reply.
Getting started
- Send your first request
Upload a PDF, choose who approves and signs, place the fields and send.
- Templates for documents you send often
Save the document, roles, fields and order once, then reuse them.
- Drafts, and requests that need finishing
A request you start is saved as you go, until you send it.
- Public form links
Let anyone start a template from a link or a QR code.
- Flatmate, lease and other personal agreements
Sending a document that has nothing to do with work.
Signing and approving
- Signing or approving a document you were sent
No account needed: open the link in the email and follow the steps.
- Approvals, and the order people act in
Route a document through approvers before anyone signs.
- Access codes for a recipient
Ask for a code, given by phone or in person, before someone can open a request.
- Agreeing to electronic records
The short disclosure every recipient reads first, and using your own.
- Witnessed signatures
Ask for a signer’s signature to be witnessed, in person or over a video call.
Account and security
- Two-step verification and passkeys
Protect your account, and what you need before you can send.
- Forgot your password, or lost your phone
Reset your password by email, or ask us to reset two-step verification.
- Downloading your data, or deleting your account
What you can take with you, and what stays when you leave.
Workspaces and teams
- Workspaces, personal and shared
Where your requests, templates and team live.
- Inviting your team, and roles
Give colleagues access with the permissions they need.
- Verifying your company’s email domain
Prove you own your domain, see who uses Refrendo there, and decide how they join.
- Single sign-on
Let your people sign in through Microsoft Entra ID, Okta or Google Workspace.
- Your logo and colour
Brand the emails, signing pages and public forms your recipients see.
Documents and evidence
- The completion certificate and audit trail
What is recorded, and how to check a signed PDF is the real one.
- PDF/A, and password-protected copies
Files made to be kept, and a copy that opens only with a password.
- Are electronic signatures valid in Australia?
The short answer, and the documents to check first.
- Someone didn’t get the email
Check spam, resend, or fix the address.
Billing
- Plans, limits and invoices
What counts towards your plan, and where invoices are.