Help centre · Account and security
Forgot your password, or lost your phone
Forgotten password
On the sign-in page, select Forgot your password? and enter your email address. The link works once, for an hour. Resetting signs you out everywhere, and two-step verification stays on.
Lost your authenticator and backup codes
Email support from the address on your account. Once we have confirmed it’s you, we remove your two-step verification and passkeys so you can sign in with your password and set them up again. We never ask for your password.
Still stuck?
Email support@refrendo.com.au and a person will reply.